Privacy Policy

1. Introduction

At Node64, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our web design, hosting, infrastructure, SEO, backup, monitoring, and AI/automation services.

By using any Node64 service or visiting our website, you consent to the data practices described in this policy.

2. Information We Collect

We collect the following categories of personal and non-personal data to deliver, maintain, and improve our services:

2.1 Personal Information

Full name
Email address
Phone number
Business name and address (where applicable)
Billing and payment information

2.2 Technical & Usage Data

IP address
Browser type and version
Device information and operating system
Pages visited and user interaction data
Website analytics and performance metrics
Server logs and access records (for hosting clients)

2.3 Service-Specific Data

Website content and files uploaded to our hosting infrastructure
Email data processed through our managed email services
Backup data stored through our off-site backup solutions
Domain registration details submitted on your behalf

3. How We Use Your Information

We use the collected data exclusively for the following purposes:

Service Delivery: Providing, managing, and maintaining the services you have contracted.
Customer Support: Responding to inquiries, troubleshooting issues, and communicating about your account.
Security & Fraud Prevention: Monitoring for unauthorized access, abuse, and potential security threats.
Analytics & Optimization: Understanding how our services are used to improve performance, reliability, and user experience.
Billing & Payments: Processing invoices, managing subscriptions, and handling payment transactions.
Legal Compliance: Meeting regulatory requirements, responding to lawful requests, and enforcing our Terms of Service.

4. Data Sharing & Third Parties

Node64 does not sell, rent, or trade your personal data to third parties for marketing purposes.

We may share data with trusted third parties only when necessary to provide our services:

Domain Registrars: To register and manage domain names on your behalf (WHOIS data as required by ICANN).
Payment Processors: To securely process billing and payment transactions.
Infrastructure Providers: Data center operators and CDN providers that host parts of our infrastructure.
Legal Authorities: When required by law, court order, or to protect our legal rights.

All third-party partners are contractually obligated to protect your data and use it only for the purpose for which it was shared.

5. Data Security

We take data security seriously and implement industry-standard measures to protect your information:

Encryption: All data in transit is protected via TLS/SSL encryption. Data at rest is encrypted using AES-256 or equivalent standards.
Access Controls: Strict role-based access controls limit who can access client data within our organization.
Backups: Automated, encrypted backups are maintained both locally and off-site for disaster recovery.
Monitoring: Continuous security monitoring and intrusion detection systems protect our infrastructure 24/7.
Audits: Regular security assessments and vulnerability scans are performed to maintain the highest security posture.

6. Cookies & Analytics

Our website uses Cloudflare Web Analytics for privacy-friendly website analytics. This solution:

Does not use cookies to track users.
Does not collect personally identifiable information.
Does not track users across websites.
Provides aggregate analytics data (page views, referrers, device types) without fingerprinting individual visitors.

If we introduce any additional tracking technologies in the future, we will update this policy and provide notice to users.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy:

Active Accounts: Data is retained for the duration of the service agreement.
After Termination: Account data is retained for up to 30 days after service termination, after which it is permanently and securely deleted.
Billing Records: Financial records may be retained for up to 7 years to comply with accounting and tax regulations.
Backup Data: Backup copies are purged according to the retention schedule specified in your service agreement.

8. Your Rights

You have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): Request the deletion of your personal data from our systems, subject to any legal retention obligations.
Right to Data Portability: Request your data in a structured, commonly used format for transfer to another provider.
Right to Object: Object to the processing of your data for specific purposes.
Right to Restrict Processing: Request that we limit how your data is processed under certain circumstances.

To exercise any of these rights, please contact us at privacy@node64.dev. We will respond to all requests within 30 days.

9. Children's Privacy

Node64 services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that personal data has been collected from a child without parental consent, we will take steps to delete that information promptly.

10. International Data Transfers

Your data may be processed and stored in data centers located in different jurisdictions. Where data is transferred internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

11. Changes to This Policy

Node64 reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the bottom of this page will be revised. Continued use of our services after changes constitutes acceptance of the updated policy.

For material changes that significantly affect how we handle your data, we will make reasonable efforts to notify affected clients via email.

12. Contact

For privacy-related inquiries, data requests, or to exercise your rights, please contact us:

Email: privacy@node64.dev

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Last Updated: 25 February 2026